the three a’s of apple support

the 3 A’s of Apple Customer Support:

A – Acknowledge that their concerns are valid.

A – Align with the customer, agreeing that you would feel the same were you in their shoes.

A – Assure the customer that you will be able to solve their problem to their satisfaction.

via John Saddington

Published by

Al

Freshly squeezed organic pixels

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s